Choosing Care Options
When choosing among senior care options, it seems that families are caught in the middle…in a winless predicament between cost and quality. If they find a provider that has the level of quality they want, it is often cost-prohibitive, while choosing a provider they can afford forces them to forfeit standards and values.
Given this reality, many have dismissed the possibility of both affordability and excellence with their senior care choice. At Elim Care, we believe that our commitments to integrity and quality demand that we bridge this gap for your family.
We deliver excellent healthcare not because a resident is paying for it, necessarily, but rather because we are compelled by our commitment to Christ-centered community.
We provide affordable senior care with our commitment to quality control.
Affordability. Excellence. Two sides of the same coin.
Affordable senior care can be attained with quality in both processes and programming. We are constantly assessing and evaluating our setting and structure…our methodologies, facilities, and systems… at all levels of our organization, ensuring that at all times we are efficiently operating. We are using innovation and creativity to resolve cost challenges and allocating the benefits to families like yours.
Excellent healthcare can only be provided when care providers, support staff, volunteers, and administrative personnel are about more than clocking in and out and collecting a paycheck. Our standards are high for both our processes and our providers. Elim Care is a way of life for our employees, a calling that we take very seriously.
We invite you to spend time with us and see for yourself.
Both are accessible to you in your choice for a senior care provider.
Bismarck, North Dakota February 06, 2017 – Baptist Health Care Center, a Bismarck – based Skilled Nursing facility providing a continuum of care to seniors for over 75 years, is proud to announce that they are the recipient of Pinnacle Quality Insight’s 2017 Customer Experience Award™. Qualifying for the award in the categories of Overall Satisfaction, Nursing Care, Quality of Food, Cleanliness, Laundry Service, Communication from Facility, Response to Problems, Recommend to Others, Activities, Professional Therapy Services, Safety and Security, and Combined Average, Baptist Health Care Center displays a continued dedication to providing Best in Class senior healthcare services.
Augie Pepple, Administrator of Baptist Health Care Center describes receiving the award as an honor, stating that “Baptist Health Care Center received an award for 12 of 16 surveyed categories. Thank you to our staff for their fine efforts in the care and compassion that you display daily and to Elim Corporate, for the support that we have received.”
Throughout its 75 year history of serving the community, Baptist Health Care Center has placed a strong emphasis on ensuring that the individual needs of every resident are met. Over the course of 2016, a sampling of Baptist Health Care Center customers and their families have participated in monthly telephone interviews that include open-ended questions, as well the opportunity to rate Baptist Health Care Center in specific categories.
Every month, Baptist Health Care Center has gathered its real-time survey results in order to gain a better understanding of the resident’s needs and make improvements when necessary.
By qualifying for the Pinnacle Customer Experience Award™, Baptist Health Care Center has satisfied the rigorous demand of scoring in the top 15% of the nation across a 12-month average. Clients have the opportunity to achieve this Best in Class distinction on a monthly basis in many categories designed to accurately reflect each resident’s experience.
About Pinnacle Quality Insight
A customer satisfaction measurement firm with 20 years of experience in post-acute healthcare, Pinnacle conducts over 150,000 phone surveys each year and works with more than 2,300 care providers in all 50 US states, Canada and Puerto Rico.
About Baptist Health Care Center
Located in Bismarck, North Dakota, residents at Baptist Health Care Center are truly part of one big family. The loving and professional care provided to our residents for the past 75 years has earned Baptist Health Care Center many honors, including the coveted “Best Practices Award” from the Centers for Medicare and Medicaid Services. When you walk through the doors of Baptist Health Care Center, you know you are entering a special place. The homelike atmosphere, friendly staff, and caring volunteers all help to make the Baptist Health Care Center, one of Bismarck’s premier providers of skilled nursing, a true home for all those we serve. More importantly, however, our dedication to excellence has earned us the respect and trust of those for whom we care.